Comments on: 2007 CyberNet Awards: Best Customer Service

By: rockstrongo

rockstrongo — Wed, 19 Dec 2007 15:25:47 +0000

Logitech wins hands down for me too. I had my wired remote volume control device go out on my Z4 speaker system and instead of sending me just the volume control replacement, they sent me an entirely new set of speakers. When I got a 14 lbs package in the mail instead of a .5 lbs package it gave me tingles in a silly place.

By: leland

leland — Wed, 19 Dec 2007 07:19:19 +0000

Logitech has had great customer service for many years. I can remember about 6 or 7 years ago having a problem and calling them and I had the replacement just a couple of days later, no arguments. Their just a great company.

One I can say has not so great tech support is F-Secure. I had a small business package with them and called for tech support and had to wait a week for a response. It was support like that that had me switching anti-virus companies this year.

And now for another company that has great tech support, Sunbelt Software, the makers of CounterSpy and Ninja anti-spam amongst other products. They are easy to get a hold of and really do their best to help you find a solution.

By: Ryan

Ryan — Mon, 17 Dec 2007 23:47:55 +0000

Bamboo wrote:

I actually had the same experience as you with Logitech. My headset/mic stopped working after like 9 months (think the wire came loose) and I called and they sent me a new pair, no shipping or arguing or anything. I bought a new keyboard and mouse from them after that.

I’m glad to hear that it wasn’t just a one-time deal with me! That makes me think even more highly of them now.

By: Bamboo

Bamboo — Mon, 17 Dec 2007 23:30:36 +0000

I actually 2nd your #1 and #2 picks above, and have my fingers crossed about #3 (after you posted that awesome deal through newegg on Fri. I ordered it.)
I have had to use Neweggs C.S. a few times, and it has always been easy and solved right away. Once I ordered an expensive 2gig memory kit and the next day noticed it had dropped $10, so did the chat thing and in like 30 sec. she said she would credit my account but this was a one time thing for me. Lots of other good instances too.
I actually had the same experience as you with Logitech. My headset/mic stopped working after like 9 months (think the wire came loose) and I called and they sent me a new pair, no shipping or arguing or anything. I bought a new keyboard and mouse from them after that.

By: spock1982

spock1982 — Mon, 17 Dec 2007 23:30:29 +0000

I must agree that Newegg is tops. I retured a CPU once and later found out that issue was my error and not the CPU. Newegg exchanged it any way and their shipping is always FAST!!

By: Lady Tawodi

Lady Tawodi — Mon, 17 Dec 2007 22:21:00 +0000

Hostrocket.com has the best and fasted customer service from web host that I’ve ever seen. I’ve been a customer for 6 years now and can’t think of a single complaint.