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Free Vista SP1 Support by Microsoft

March 25th, 2008
4 Comments Written by Ryan


vista sp1 support Microsoft is obviously very anxious to get people to adopt Vista Service Pack 1 because for the next year they will be offering free technical support to help users get it up and running. This is not anything abnormal for those of you who have purchased retail copies of the operating system, but if Vista came with the computer you would be deferred to the manufacturer for any support.

Right now you can get free support via email and they will get back to you within one business day. Alternatively you can start a chat conversation to help troubleshoot any problems you’re having provided that you try contacting them between their hours of operation:

  • Monday - Friday: 5:00 A.M. - 12:00 A.M. PST
  • Saturday & Sunday: 6:00 A.M. - 6:00 P.M. PST

I’ve seen the wait time for reaching a chat representative fluctuate between 0 and 17 minutes which isn’t really that bad. There is also free phone support if you’re a member of MSDN, TechNet or a few of their other programs.

What I’m wondering now is how good the support actually is. Normally the people on the other end are less than helpful, and typically provide you with answers that are obviously scripted. If any of you decide to hit up the support to try and solve a Vista SP1 problem please let us know in the comments how it goes.

Microsoft Vista SP1 Technical Support [via Computer World]

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  1. March 25th, 2008 at 4:45 pm Google (All-Star) Quote this Comment Report this Comment
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    That seems like a smart, nice thing to do for people. Live chat has helped me so many times with my router.

  2. March 25th, 2008 at 5:54 pm Ryan (Author) Quote this Comment Report this Comment
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    Google wrote:
    That seems like a smart, nice thing to do for people. Live chat has helped me so many times with my router.

    I’ve had some not so helpful chat sessions before which is why I’m a little skeptical as to how much this would actually help. Computer support over chat just seems like a pain in the butt, but I do like it when asking sales questions.

  3. March 25th, 2008 at 7:38 pm Michael Dobrofsky (All-Star) Quote this Comment Report this Comment
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    Since installing SP1, my audio hasn’t been the same on my laptop :x
    It works, but it’s just not as responsive. I’ve lost faith in MS to deliver good code now. They’re really losing it. Makes me wonder where they’re headed.

  4. March 26th, 2008 at 4:52 pm Ryan (Author) Quote this Comment Report this Comment
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    Michael Dobrofsky wrote:
    Since installing SP1, my audio hasn’t been the same on my laptop :x It works, but it’s just not as responsive. I’ve lost faith in MS to deliver good code now. They’re really losing it. Makes me wonder where they’re headed.

    Does your notebook manufacturer offer any audio drivers?

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