Comments on: Apple App Store Refund is Possible http://cybernetnews.com/apple-app-store-refund/ Technology News Mon, 13 Feb 2012 07:03:20 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: ipad2http://cybernetnews.com/apple-app-store-refund/#comment-158214 ipad2 Thu, 01 Dec 2011 16:28:47 +0000 http://cybernetnews.com/?p=15588#comment-158214 You really like the way this person was treated? Why were they first pointed back to the developer, until they submitted their issue again and happened to finally reach someone who cared?Apple's policies are not customer friendly, and I have been told repeatedly by multiple support people at Apple that they will not refund money for an application bought through iTunes at all, ever. Does not matter if the problem is their fault, or how much I paid for something.Glad at least one person got luck and found someone at Apple who could submit a refund. You really like the way this person was treated? Why were they first pointed back to the developer, until they submitted their issue again and happened to finally reach someone who cared?

Apple’s policies are not customer friendly, and I have been told repeatedly by multiple support people at Apple that they will not refund money for an application bought through iTunes at all, ever. Does not matter if the problem is their fault, or how much I paid for something.

Glad at least one person got luck and found someone at Apple who could submit a refund.

]]> By: mcbeehttp://cybernetnews.com/apple-app-store-refund/#comment-157690 mcbee Thu, 29 Sep 2011 11:57:41 +0000 http://cybernetnews.com/?p=15588#comment-157690 If you have a problem with the camera, you take it to cannon. But if you don't like the camera, or it's not what you expected, then you take it back to Best Buy.This is the exact same way for apps in the App Store. If you have a problem with it, you can contact the developer to ask them about future updates / fixes but if you simply don't want it anymore, you need to contact Apple. You can't expect the developers to refund the apps because Apple is the one that actually takes your money. You enter a purchase agreement with Apple themselves and the developers actually have no way of 1. knowing if you purchased the app or 2. removing the app after the refund. If you have a problem with the camera, you take it to cannon. But if you don’t like the camera, or it’s not what you expected, then you take it back to Best Buy.

This is the exact same way for apps in the App Store. If you have a problem with it, you can contact the developer to ask them about future updates / fixes but if you simply don’t want it anymore, you need to contact Apple. You can’t expect the developers to refund the apps because Apple is the one that actually takes your money. You enter a purchase agreement with Apple themselves and the developers actually have no way of 1. knowing if you purchased the app or 2. removing the app after the refund.

]]> By: ponghttp://cybernetnews.com/apple-app-store-refund/#comment-157586 pong Thu, 15 Sep 2011 05:19:57 +0000 http://cybernetnews.com/?p=15588#comment-157586 I also have refund experience with apple. at first I was hesitant, because I accidentally purchased a Lion Update(I just purchase a macbook pro 2011 with snow leopard) while I already have a redeem code for Lion, so it means I have 2 lion purchase. So I contacted them and receive a response that 4-5 days they will post a refund on my account. which reflected about 2 days after the receipt of their response. I also have refund experience with apple. at first I was hesitant, because I accidentally purchased a Lion Update(I just purchase a macbook pro 2011 with snow leopard) while I already have a redeem code for Lion, so it means I have 2 lion purchase. So I contacted them and receive a response that 4-5 days they will post a refund on my account. which reflected about 2 days after the receipt of their response.

]]> By: Peterhttp://cybernetnews.com/apple-app-store-refund/#comment-157473 Peter Wed, 31 Aug 2011 04:06:39 +0000 http://cybernetnews.com/?p=15588#comment-157473 I want a refund for an app I purchased. Why do I want a r Refund? Because I paid .99 for an app that charges for everything in the app. I don't want it. I will not use it. I feel cheated and I demand a refund. I want a refund for an app I purchased. Why do I want a r
Refund? Because I paid .99 for an app that charges for everything in the app. I don’t want it. I will not use it. I feel cheated and I demand a refund.

]]> By: jamelahttp://cybernetnews.com/apple-app-store-refund/#comment-156495 jamela Tue, 24 May 2011 05:39:00 +0000 http://cybernetnews.com/?p=15588#comment-156495 my brother is asking me to help him how to complain in apple store if there is a possible way to have a refund from his credit card charges. My 8-year-old niece downloaded apps (games, music) in apple store and now my brother found out $305 charges in his credit card. My brother want to know how did my niece downloaded those apps because as what my niece told it did not prompt for any code to enter before someone can download that easily so he just downloaded those apps. by the way, my niece used my brother's ipad when he download those apps. my brother is asking me to help him how to complain in apple store if there is a possible way to have a refund from his credit card charges.
My 8-year-old niece downloaded apps (games, music) in apple store and now my brother found out $305 charges in his credit card. My brother want to know how did my niece downloaded those apps because as what my niece told it did not prompt for any code to enter before someone can download that easily so he just downloaded those apps. by the way, my niece used my brother’s ipad when he download those apps.

]]> By: Ryanhttp://cybernetnews.com/apple-app-store-refund/#comment-155995 Ryan Tue, 29 Mar 2011 22:38:54 +0000 http://cybernetnews.com/?p=15588#comment-155995 My credit card. My credit card.

]]> By: Codyhttp://cybernetnews.com/apple-app-store-refund/#comment-155987 Cody Tue, 29 Mar 2011 18:43:32 +0000 http://cybernetnews.com/?p=15588#comment-155987 Where did yet return the credit to? Your iTunes account or the credit card? Where did yet return the credit to? Your iTunes account or the credit card?

]]> By: Alanhttp://cybernetnews.com/apple-app-store-refund/#comment-155734 Alan Mon, 28 Feb 2011 17:35:25 +0000 http://cybernetnews.com/?p=15588#comment-155734 Hi, I used this UK link to register my complaint about an app for the iPhone. http://www.apple.com/uk/support/itunes/contact.html Hi, I used this UK link to register my complaint about an app for the iPhone.
[apple.com]

]]> By: Another Developerhttp://cybernetnews.com/apple-app-store-refund/#comment-155250 Another Developer Mon, 10 Jan 2011 01:23:38 +0000 http://cybernetnews.com/?p=15588#comment-155250 I am another developer who REALLY wants my customers to be satisfied. There is a link on the app store that says "Applicaiton Support" If you purchase software on the app store, and need help, please use that, and most of us developers will get back to you with the best help we can. Before the app store, I would do whatever it takes to please my customers - often adding feature requests to make a customer happy. This has always resulted in good-will, and has helped me by making an even better application. Developers / Users, let's work together! The app store makes me sad because rather than contact me for help, people sometimes just leave a negative comment saying "I WANT A REFUND!" This makes my app look bad, even though 187 other people love it. Apple should give developers some control over issuing a refund to the developer. As another poster said, we don't know our customers from Jack, and sometimes we don't find out what our customers need because the communication channels aren't obvious to our customers. Please, be nice to the developer and yourself, and get in touch with the developer with feed back. Often you will be surprised just how nice the developers are. Thanks! I am another developer who REALLY wants my customers to be satisfied. There is a link on the app store that says “Applicaiton Support” If you purchase software on the app store, and need help, please use that, and most of us developers will get back to you with the best help we can. Before the app store, I would do whatever it takes to please my customers – often adding feature requests to make a customer happy. This has always resulted in good-will, and has helped me by making an even better application. Developers / Users, let’s work together! The app store makes me sad because rather than contact me for help, people sometimes just leave a negative comment saying “I WANT A REFUND!” This makes my app look bad, even though 187 other people love it. Apple should give developers some control over issuing a refund to the developer. As another poster said, we don’t know our customers from Jack, and sometimes we don’t find out what our customers need because the communication channels aren’t obvious to our customers. Please, be nice to the developer and yourself, and get in touch with the developer with feed back. Often you will be surprised just how nice the developers are.
Thanks!

]]> By: EAGameBuyerhttp://cybernetnews.com/apple-app-store-refund/#comment-154978 EAGameBuyer Fri, 17 Dec 2010 03:46:35 +0000 http://cybernetnews.com/?p=15588#comment-154978 Not sure if someone knows the answer, but do you think if price of a game is dropping in few days after you purchase the game, can Apple honor the difference? For example, I bought Need For Speed - Hot Pursuit for $9.99 just couple of days ago and I see today that it's on sale for $0.99. It's almost 90% reduction in price in less than 2 days.. My problem is I don't want to return the game, as I like it very much, but at the same time feeling that I paid too much since it's available for just a buck :(I have submitted online form with Apple, but not sure if they will honor my request. Not sure if someone knows the answer, but do you think if price of a game is dropping in few days after you purchase the game, can Apple honor the difference? For example, I bought Need For Speed – Hot Pursuit for $9.99 just couple of days ago and I see today that it’s on sale for $0.99. It’s almost 90% reduction in price in less than 2 days.. My problem is I don’t want to return the game, as I like it very much, but at the same time feeling that I paid too much since it’s available for just a buck :(

I have submitted online form with Apple, but not sure if they will honor my request.

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