My displeasure with Apple grows. Tried to make a Genius bar apt today. Response was “none available at this store”!. . . . . . . EVER?

Better to talk about developers and distributors. Just like with the App Store, software purchased at Retail (especially games) is often developed by one company and distributed by another, that handles fulfillment issues.

You don’t talk to the developer of Unreal Tournament, Epic Games, for a refund, you talk to the distributor, Atari.

For the App Store, Apple is the distributor.

Thanks again,
Patrick

If you buy a camera from Best Buy, and you decide to return it, you don’t send it back to Cannon. You bring it back to Best Buy. Cannon has no idea who you are. All they know is they built a camera with XYZ serial number, and were paid by the retailer or distributor for said camera.

That’s probably the best example I’ve heard yet Mike, and that does make a lot of sense. If, however, you bought a software program at Best Buy and tried to return it they wouldn’t let you if it has been open. In that case you’d have to go through the manufacturer of the software to get the refund.

Returning open/used software hasn’t really been perfected by anyone, but often times it falls back to the developer who normally guarantees satisfaction of their product.

That’s not true. The developer has nothing to do with the charge to your credit card. Nor did they distribute the product through their own means. Apple should be the ONLY entity with ANY access to your credit card information.

If you buy a camera from Best Buy, and you decide to return it, you don’t send it back to Cannon. You bring it back to Best Buy. Cannon has no idea who you are. All they know is they built a camera with XYZ serial number, and were paid by the retailer or distributor for said camera.

The developer doesn’t know you from Adam. I’m sure Apple knows who has bought what, but I’m pretty sure they don’t send your info to the developer. When was the last E-mail (or spam) you received from a developer, only because you bought their software on the App Store? So far, not a single one for me. Don’t you think you would be getting more stupid “newsletters” and “site/software/company updates” with ads if they did release that information?

You say ideally the developer should be providing the refund. Apple actually takes the money back from the developer when they provide the refund. So, really they are.

By that I meant the developer should be the one to authorize the refund. I realize that the money still comes out of the developer’s pocket, but I think contacting Apple for the refund should be a last resort.

Also, the kill switch isn’t on a per user basis. It’s to keep all of a certain app from running if it turns out an app is malicious. They can’t use that to keep an app from running that they’ve refunded to one user.