CyberNet News » Hardware

My Apple Support Experience

Ryan — Fri, 04 Sep 2009 12:16:26 +0000

It’s not often that I write about my personal experiences with customer service, but this is one that I thought was worth sharing. I’ve owned a MacBook Pro for about a year and a half now (it was my first Mac), and the computer has held up amazingly well. Of course for that price you expect the thing to be flawless, but no matter how good the computer is things are bound to fail at one point or another. That’s where customer service comes in.

In the past I’ve dealt with support services from several other computer manufacturers (Dell, HP, Averatec, and a few others). For the most part I never considered my experiences with them to be so bad that I wouldn’t buy another machine from them, but more often than not getting the PC fixed required a lengthy call to a technical support person. And they always seemed to connect you with someone that didn’t care what sort of technical knowledge you possessed, and they’d ask you to try rebooting your computer even if you had told them 20 times that you already rebooted it. They must think that they have magical powers that will traverse through the phone lines and wind up at my computer, but only during the reboot cycle? I’m the kind of person that researches problems I have to see if other people have come across the same issues, but the support person doesn’t really care that 500 other people in a forum have all had the same problem. They are determined to fix your computer with a simple reboot, and if that doesn’t work there’s always the wonderful “format your computer” option.

How does Apple compare to the others? I bought Apple’s extended warranty (AppleCare) with my Mac when I first got it. For me things always seem to fail after warranty period expires almost as if they are on a timer. I’ve had several gadgets fail on me literally days after the 1-year warranty period had elapsed.

A few months ago I started experiencing issues with the trackpad on my MacBook Pro where the tap-to-click would all of a sudden stop working. To resolve the issue I’d have to go into the settings, disable tap-to-click, and then enable it again. This would sometimes happen several times a day, and I always attributed it to a software issue. I didn’t bother researching it, however, until just a few weeks ago after finding an error message in the Console (the Mac equivalent of the event viewer) that appeared to be related to the trackpad. I started trying things like resetting the PRAM, repairing permissions, and eventually went as far as wiping the computer entirely. After further research, however, other people who were experiencing similar issues said that it was actually a hardware issue. Some people said that replacing the “top case” (essentially the top framework that includes the trackpad assembly) would fix it, and others said that replacing the logic board resolved the issue.

Armed with this information I called AppleCare. I didn’t know what hoops I was going to jump through, but I was pretty much prepared for anything. I was almost instantly connected with a technical support person who did one thing very well, and that was listen. I explained to her the problem I was having, the steps I took to try and resolve it, and the information I found on the Internet that said what parts may need to be replaced. She created a case number for me, and said that I’d have to take my machine to an Apple Store so that an on-site technician could take a look at it. I was on the phone with her for only about 10-minutes.

I ended up taking it into the Michigan Avenue store in Chicago, and since I had an appointment it only took a few minutes before I was helped. I showed them the error messages I was receiving in the Console, but naturally the problem is impossible to reproduce on demand. So there was no way I could actually show them what was happening. They pulled up my case from the phone call though, and saw the references I had found with people who had similar issues. He said that the fastest turnaround would be for them to send out the computer to a repair facility, which was an idea I wasn’t too fond of. It was a Monday evening, and he reassured me that I should have it back back before the weekend. He said they would overnight it to the facility, and then have it overnighted back to my house. At that time I hugged my computer and said my goodbyes. I spent about 20-minutes in the Apple store (including my wait time).

The thing I was the most afraid of wasn’t the period of time that I would be without a computer… because I have others that I can use. Instead it was not knowing whether it would come back unfixed if they weren’t able to reproduce the issue. Well, it didn’t take long for me to find out. The computer was sent out the next day (Tuesday), and Apple lets you monitor the status of the repair on their site. The facility received it on Wednesday, possibly fixed it (details weren’t given on the site), and shipped it out the same day. I received the computer at my house on Thursday. Needless to say the turnaround time was pretty remarkable, but the real question is whether they actually did something or just sent it back in the same condition it was in.

I opened the package, and in the box was a sheet of paper stating what items they had replaced. To my surprise they replaced both the top case and the logic board, which according to some sources one of those two items were normally the culprit. I’ve had the repaired machine for about two-weeks and I have yet to see the problem show up again.

What am I getting at here? I told them up front that I’ve done a lot of different tests to try and resolve the issue myself, and that I was confident it was a hardware issue. Not once did they make me feel like they didn’t care what sort of troubleshooting I had done, and as a matter of fact they thanked me for saving them so much time by doing that before even asking for support. And then to top it all off they didn’t try to take any shortcuts by just replacing one of the possibly troubled components… they just replaced them both. In my book that is good customer service.

Many people may argue this, but to me Apple’s support is worth the premium price you have to pay for their hardware. I’ve also had two other encounters with Apple support that make them look even better in my eyes:

About 9-months after buying my iPhone 3G the back case cracked by the port connector. I’m guessing this is because of the constant docking and undocking of the phone, but it wasn’t my fault and shouldn’t have happened. So they swapped it out with a refurbished one on-the-spot. Yeah, it may not have been a new one, but I didn’t have to wait for it to get fixed. Not only that, but the case on the refurb was so pristine that it was hard to distinguish it from a new iPhone 3G. I’m sure Apple replaces the casing on all the phones before reselling them though.
At the same time I was getting my iPhone replaced I also asked the “genius” about the battery on my MacBook Pro. I told them that Apple’s site says you should still have 80% capacity after 300 cycles, but I was at 80% capacity after 140 cycles. I figured it couldn’t hurt to bring this up sense I was already there. The girl explained how batteries are something they don’t replace because the wear and tear varies depending on how you use the device, and since I had owned my computer for over a year that this result was pretty typical. I thought I had gotten shot down, but she then went on to say that she’d replace it anyway. She grabbed a brand new $129 battery off the shelf and popped it into my computer.

I believe there are various reasons that people purchase products from Apple, but the deciding factor for me now comes down to support. Honestly, if the their support was on par to what Dell and the others offer I could guarantee that my next computer would not be an Apple. Right now I don’t think I’d buy anything other than an Apple.

[Michigan Avenue Apple Store photo via burgermac on Flickr]

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iPhone 3GS Camera Review

Ryan — Wed, 24 Jun 2009 12:16:15 +0000

It was a tough decision, but I decided to upgrade my iPhone 3G to the iPhone 3GS. I wasn’t sure if the new features would be enough to justify the purchase, but I figured I should be able to sell my iPhone 3G on eBay and recoup a good chunk of the cost. So I pre-ordered the phone, and got it delivered to me last Friday morning.

I’m not going to do a full-fledged review because I’m sure you’ve seen plenty of those already. Gizmodo has a really good in-depth review, and so does Engadget if that’s what you’re looking for. Instead I really wanted to focus on the camera, and then briefly throw in my thoughts on some of the other features.

–The Camera–

They bumped up the resolution of the camera to 3.2MP, but the thing I love the most would have to be the auto/manual focus capabilities. I’ve never seen a camera that would let you choose which spot you want to focus on simply by touching it on the screen, but I’m sure that will be the next big thing on point-and-shoot cameras. Combining this with some camera-specific apps I found (more details in a later post) will make this a valuable device to be carrying in my pocket.

I have quite a few friends who ended up grabbing the iPhone 3GS, and one of the first things there’s always comments on is the quality of the images. Some are surprised at how good they turn out, while others say it could be a lot better. I think for a phone the camera is pretty darn good… except in low-light situations where a flash is a must-have.

I took some time to walk around Millennium Park in Chicago since it’s right down the street from where I work, and along the way I took some pictures. I didn’t just take them with the iPhone 3GS though, I also took the exact same photos with my Canon XSi Digital SLR for comparison sake. The iPhone doesn’t really let you adjust any settings when taking photos, and so I decided to set my DSLR to fully automatic mode in the spirit of keeping things fair. I did my best to split each of the photos so that you can really see the differences when they are side-by-side.

(more…)

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WWDC 2009 – iPhone Price Drops, New iPhone 3GS, New MacBooks, & More…

Ashley — Tue, 09 Jun 2009 15:51:41 +0000

Apple’s annual Worldwide Developers Conference (WWDC) kicked off yesterday and missing from the event, of course, was Steve Jobs. In his place was Phil Schiller to give the keynote filled with some major announcements. While Schiller did a decent job, he is certainly no Steve Jobs.

We’re skipping the fluff and getting right down to what you want to know. Here’s a list of the major announcements:

NEW iPhone 3GS introduced – the S stands for “speed”
iPhone 3G 8GB for $99 – the 2009 iPhone price drops are among us! Apple took the older model phone, and chopped the price in half. With the new price drop you can get the iPhone 3G (not the 3GS), for just $99!
MacBook Pro Updated – and with the update came a drop in price
Snow Leopard unveiled – and set to launch in September for just $29 bucks
Safari 4 released – many of you were probably testing out the beta, but the final version is now available

iPhone 3GS/3.0 Software

Those of you who have been following us for a while know that we are big fans of the iPhone. We bought the original iPhone several months after it launched, and then stood in line last July to be one of the first to get our hands on the iPhone 3G. As you might suspect, we’re planning on upgrading to the iPhone 3GS loaded with the latest 3.0 Software which is set to launch next Friday, June 19th.

Speaking of the 3.0 Software, Apple got smart this year and decided to launch the software update BEFORE the launch of the new phone. Last year the software update coincided with the launch of the iPhone 3G which caused major activation problems. The software upgrade forced everybody to reactivate, so with the combination of those upgrading software, and those upgrading hardware which needs activating, their system became overloaded. The 3.0 Software launches next Wednesday, June 17th, and will once again, probably require everyone to reactivate their phone.

iPhone 3GS Features:

Speed- it’s a faster phone
Video camera – built right in, with editing capabilities
Voice control – now you’ll be able to control the device by telling it what to do
Compass – in case you can’t figure out which way is North

Pricing: $199 for 16GB, $299 for 32GB

Regular iPhone 3G in a 8GB model will still be available at a reduced price of $99. The price drop for the iPhone 3G is available directly from Apple or your phone carrier.

iPhone 3.0 Software Features:

Cut, copy and paste – finally!
Landscape Keyboard
MMS
Spotlight Search
Voice Memos
Updated Calendar
Capability to download content from the iTunes store like movies, TV shows and Audiobooks, on your phone
and more…

MacBook Pro Updated

Several changes were made to the MacBook Pro line. One of the changes is that the 13-inch MacBook recently introduced with the aluminum body, was changed a bit and is now part of the MacBook Pro line. The MacBook Pro line includes 13-inch (starts at $1,199), 15-inch (starts at $1,699), and 17-inch (starts at $2499) models which all received significant price-cuts.

The good: obviously the fact that they are now more affordable, and battery life is improved

The bad: non-removable batteries

More here…

Snow Leopard Unveiled

There’s a reason that Apple is only charging $29 for Snow Leopard come September when it launches – there aren’t that many new changes. There’s enough though, that many will be willing to pay the reasonable upgrade fee.

More here…

Safari 4 Released

Finally, the last big announcement at WWDC 09′ is that Safari 4 is now officially released. Its best feature is simply that it’s a fast browser. We can say that from first-hand experience. Other well-liked features include “top sites” and coverflow history viewer.

Available for Mac and PC, download here.

–

That’s about all folks! It was one of the longer WWDC keynotes that we’ve seen, about two hours, and they covered a lot. When we get our hands on the iPhone 3GS next week (hopefully), we’ll be sure to fill you in.

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One Year After “The Switch…”

Ashley — Tue, 05 May 2009 15:27:08 +0000

“Switching operating systems is just like moving to a new city. If you’ve moved, you know there’s some fun and excitement to exploring new places but there’s some discomfort because it is unfamiliar and it might take you longer to get to where you need to go or you might get lost on occasion. We’re excited and having fun exploring Mac OS X, but we can say we’ve gotten “lost” every now and then trying to figure out how to do something.”

That’s the way we described what it was like for us to make the switch from Windows to Mac OS X, almost exactly one year ago. There’s good news and bad news to report. The good news is that we’ve gotten used to the “new city” and things are going well. In fact, this is the first year in many that we will not be purchasing new computers because we don’t feel as though there are any reasons to upgrade. The bad news… has a full year really gone by? Where does the time go?

Here’s what we’ve determined after owning Apple computers for the past year. First, Apple computers really are durable. Usually after I’ve owned a laptop for about a year, there are some definite signs of wear and tear which you’d expect, but both of our MacBook Pro computers hardly look like they’ve been used. It’s not that they haven’t been used much, they certainly have, it’s just that the aluminum holds up pretty darn well.

You know that saying, you can’t teach an old dog a new trick? At first we felt like the old seasoned Windows user, so familiar with Windows shortcuts and the Windows way of doing things that it seemed like learning a new “trick” would be, well, tricky. It took some time, that’s for sure, but us “old dogs” learned all kinds of new tricks and with time, became comfortable with the Apple way of doing things. The saying should probably be, “you can teach an old dog a new trick, just be patient.”

After one year, we have absolutely no regrets about making the switch, even with Windows 7 on the verge of launching. We both still get our fill of Windows daily because of our work computers, but it’s definitely nice to come home to the MacBook Pros.

Have any of you made an operating system switch this year whether it be from Mac to Windows, Windows to Mac, Windows to Linux, etc.?

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MyFive: Most Popular Cameras on Flickr 2009

Ashley — Wed, 25 Mar 2009 15:38:54 +0000

Back in October of 2007, we took a look at the Most Popular Cameras on Flickr. It’s been well over a year, and a lot happens in a year’s time, so we thought we’d take a look at the current most popular cameras on Flickr. This list gives some interesting insight as to which cameras are popular, at least among the Flickr crowd of photographers.

This time around, there are a couple of cameras that remained on the list (but moved positions), and a few new ones as well. Below you’ll find a list of the top five current most popular cameras on Flickr, how much they cost (prices from Amazon), and the type (digital SLR, point and shoot, camera phone).

Canon EOS Digital Rebel XTi
Retail price: $699.99
Type: Digital SLR
Nikon D80
Retail price:$799.99
Type: Digital SLR
Canon EOS Digital Rebel XT
Retail price: $799.99
Type: Digital SLR
Canon EOS 40D
Retail price:$1099.00
Type: Digital SLR
Apple iPhone
Retail price: $199 (8GB), $299 (16GB)
Type: Camera phone

As we found last time, this list shows that Digital SLR cameras are definitely more popular among the Flickr crowd than point and shoot cameras. It also shows us that Flickr users favor Canon cameras over others. Another interesting fact is that the iPhone is now one of the most popular cameras, even though it’s not the best camera out there. Apple should feel pretty good about that.

If you’re curious, here are the most popular Point and Shoot cameras followed by the most popular Camera phones:

Point and Shoot Cameras:

Canon PowerShot SD1000
Canon PowerShot SD1100 IS
Canon PowerShot SD750
Canon PowerShot G9
Canon PowerShot S5

Cameraphones:

Apple iPhone
Nokia N95
BlackBerry Storm 9530
Nokia N73
Sony Ericsson W580i

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30GB Zunes Freeze on Startup

Ashley — Wed, 31 Dec 2008 14:00:40 +0000

It sounds almost surreal to actually happen, but many Zune owners are waking up this morning to find that their 30 GB Zunes aren’t working. Upon first reading the headline over at Gizmodo, we were thinking that it was just a few isolated cases, but after further investigation, it’s happening to many, many people.

If you visit a Zune forum, you’ll see topics like “Z30 Frozen” or “Zune won’t do anything” or “Unresponsive Software.” Microsoft has yet to make any comment on the issue, likely because it is so early in the morning and they haven’t had the chance to determine what the issue is.

While it may be New Years Eve, it looks like Zune team members who thought they were going to get the next day or two off, will be working frantically to come up with a way to solve the problem. It’ll definitely be interesting to see how Microsoft releases a fix. Since the devices are freezing up, users are going to have to take it apart to reset it, or let the battery die completely because an update won’t work on a frozen Zune.

So far, one person has found a fix, at least a temporary fix. It requires taking apart the Zune to reset it. A member of the Zune Scene forums named “hans” says,”

To do this [taking the Zune apart], use a small screwdriver to pop off the plastic shielding where the zune cable plugs into and remove the two screws on either side of the plug. Next pop the cover off and locate the battery plug at the top left corner of the zune, using your screw driver, pop the cable connection half way off, and do this to the other plug on the right side. Wait 3 seconds, then push down the right connector and then the left battery connecter. Your zune should start up immediately. Press the backing of the zune down (make sure headphone jack is aligned) and put the screws and cover back in place.

Definitely a big problem here for Microsoft to fix on New Years Eve, but hopefully it will be a fairly easy fix. Before it looked as though this was a wide-spread problem, people were commenting that they were out of warranty and bummed that their device was unresponsive. I don’t think anybody has anything to worry about, in-warranty or not, simply because it’s happened to so many people. As people wake-up this morning and go to use their devices, the number of Zune issues will only continue to rise.

Any 30GB Zune owners out there? Fill us in, are you having the same issue?

Update: On Microsoft’s Zune website, they say: Status: “Customers with 30gb Zune devices may experience issues when booting their Zune hardware. We’re aware of the problem and are working to correct it. The Zune Social might be slow or inaccessible. Sorry for the inconvenience, and thanks for your patience!”

Update 2: Microsoft has posted their solution…

You will need to reboot your device after noon GMT (that’s 7 a.m. Eastern or 4 a.m. Pacific time) on Jan 1, 2009.
Please unplug your Zune (no AC or USB cables).
Because your Zune is frozen your device battery will begin draining, this is good.
The battery will eventually be fully depleted and the screen will go black.
After noon GMT on January 1 connect your AC power or USB cable such that the battery can begin charging again.
Once the Zune has enough battery to boot it should do so normally and you can go back to enjoying your Zune!

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Giveaway: USB Docking Station with VGA Support

Ryan — Wed, 10 Dec 2008 16:09:07 +0000

Important Note: This giveaway is only available for residents of the United States.

This is the one and only hardware item that we have up for grabs in our birthday giveaway, and we’ve been able to play around with it for about a month now. It’s a USB Docking Station by StarTech that also happens to support a VGA input. How does it work? You can basically plug in several USB devices, a VGA monitor, ethernet cable, and more into this slim little dock. The dock then plugs into your Windows computer via a single USB cable.

Now I bet you’re wondering the same thing that I was in regards to the monitor support. With this dock you can essentially plug in an external monitor into your machine without needing an extra VGA port on your graphics card. How well can the single USB cable manage the monitor and other devices/cables plugged into it?

Not surprisingly it has some troubles playing videos or games that require a constantly refreshing screen. The USB cable just can’t provide the same bandwidth that a VGA cable can, plus it is also sharing the bandwidth with any other devices plugged into the dock. If you are able to set the color depth down to 16-bit instead of 32-bit you’ll notice a significant improvement, but you probably still won’t want to watch any videos or anything. If you’re just doing some word processing, web surfing, and other casual work this should suit your needs perfectly.

Here are some of the specs for the USB Docking Station by StarTech:

Works with Windows 2000, XP, and Vista
Supports resolutions up to 1600×1200 @ 32-bits & 1920×1200 @ 16-bits
(4) USB 2.0 ports
(1) VGA port
(1) 10/100 Mbps RJ45 LAN port
(1) 3.5mm speaker output
(1) 3.5mm Mic input
Dimensions: 7.99″ x 2.75″ x 0.75″
Weight: 7.6oz

StarTech USB Docking Station Homepage

–The Giveaway–

We have (1) USB Docking Station (valued at $129.99) to giveaway today! All you have to do is drop a comment below providing both your name and email address in the appropriate fields. We obviously need your email address for contacting you in the event that you should win. Believe it or not we’ve actually had winners in previous giveaways get randomly selected, but since they didn’t provide an email address we had to pick someone else.

Just as with all of our giveaways we will be using a random number generator to determine the winners. For this round here is how we’re going to give out the licenses:

1 winner will be picked from comment numbers 1 through however many comments there are.

The winner of the USB Docking Station must be a resident of the United States.

Entries for the giveaway will be accepted up until December 11th at 7:00PM Central Time.

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New Poll: Tell Us About Your Monitor(s)

Ashley — Mon, 17 Nov 2008 16:24:05 +0000

If you find yourself sitting in front of the computer for hours on end during a days time, a nice LCD monitor can really make a difference. Compared to conventional CRT monitors, flat screens are sharper, and thus a little easier on the eyes. Over the last several years, the prices have come down as well which means it doesn’t take long to save up for one.

A few weeks ago at work I was asked to order several LCD monitors to replace old CRT monitors. It was when I went to remove the old monitors that I was reminded of yet another benefit of the LCD monitors — size! CRT’s are simply heavy, and take up valuable space on a desk. I had several people tell me how nice it was to have so much more desk space available to them.

Because LCD’s take up less space, more people and businesses are inclined to set-up multiple monitors for one computer. When Ryan and I worked from home, we both had a multiple monitor set-up, just because it was nice to have the extra screen space.

New Poll: Tell Us About Your Monitor(s)

Today we want you to tell us about your monitor(s), and we’ll be polling you about three different things. They are:

Is your monitor an LCD or an old CRT?
What size is your monitor?
How many monitors do you have per computer?

Please choose all answers that apply. You may vote below if you have Flash enabled, or vote in the side-bar to your right.

Previous Poll Wrap-Up

It looks like Google has some work ahead of them if they want people to use Google Chrome as their primary browser. In our last poll we asked what you thought of Google Chrome. According to our poll, 45% of you like Google’s first attempt at a browser, but haven’t made Google Chrome your primary browser. Another good chunk, 20% of you, haven’t even tried it!

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Daily Switching Between Vista and Mac Causing Brain Confusion

Ashley — Thu, 30 Oct 2008 00:57:51 +0000

April was a big month for us. Some of you may recall that it was then that we took the plunge and bought MacBook Pros. Thinking back, our first week was a bit painful. It took time to “re-train” our brains to think differently. Both Ryan and I are keyboard shortcut aficionados, meaning that we’re big fans and use them often. When switching between a Mac and PC, keyboard shortcuts are definitely different, and caused us some frustration.

By the end of May my brain had just about fully adjusted to the changes in operating systems and my fingers naturally seemed to do what they were supposed to do on a Mac. When I needed to copy something, I automatically pressed command + c instead of pressing ctrl + c out of habit. Life as far as computers was concerned, was going pretty well.

This all changed for me when I started my new job. The laptop I was issued has Vista installed and while I am excited that it is Vista and not XP (nothing against XP, I just enjoy Vista), it sure causes some brain confusion! Some of you probably know what I’m talking about if you have a Mac at home and a PC at work or visa versa. It gets confusing, doesn’t it? I can easily remember the shortcuts for each, it’s just that my brain can’t seem to remember which computer I’m on and allow my fingers to press the appropriate keys.

Even as I write this article (on a Mac) I have found myself with “brain confusion,” pressing fn + c to copy something instead of command + c (the fn key is in the same location as the ctrl key is). Other examples include pressing the Windows key and the spacebar on my Vista laptop expecting that the Start menu will appear and I’ll be able to start searching (Spotlight on a Mac – Command + Spacebar) .

Oh, and then there’s the issue of differences between applications. I use Office 2007 on the Vista laptop and Office 2008 on the Mac. They are very different from one another. Yet another example is with my screenshot software. On the Vista laptop I use SnagIt which uses completely different shortcuts than Skitch which I use on my Mac. I find myself trying to drag images from SnagIt, into applications like I do with Skitch, and of course, it doesn’t work.

To those of you who switch daily between a Mac and Windows, do you find yourself confused? Please tell me I’m not alone.

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Apple’s New 13-inch MacBook and 15-inch MacBook Pro

Ashley — Wed, 15 Oct 2008 01:08:16 +0000

Over the last several weeks, you may have heard people talking about “supposed” changes Apple was going to make to their MacBook laptops. Some of what we heard turned out to be just rumors, but much turned out to be true. Today Steve Jobs, along with a few of his pals from Apple took the stage to unveil the new laptops. At the end of the day we were left with a new 13-inch MacBook, a new 15-inch MacBook Pro, a MacBook Air with better graphics, and a new LED Cinema Display “made especially for a MacBook.”

About the new 13-inch MacBook:

The “better” of the two “new” MacBook’s, the 2.4GHz model, comes with features you’d expect from a MacBook Pro, like an LED-backlit display. In looks it has definitely changed, and now the MacBook’s and MacBook Pros look a lot alike.

New MacBook Features:

Built from “a solid block of aluminum” – in other words, it should be durable (no more plastic).
Illuminated keyboard (only 2.4 GHz model)
New trackpad is one big button – no longer is there a button at the bottom of the trackpad for clicking — just click anywhere
Improved graphics (powered by NVIDIA)
Multi-Touch trackpad

Pricing of the new models is $1299 for the 2.0GHz model and $1,599 for the $2.4GHz model. One of the best moves Apple could have made was to drop the price of the white 13-inch MacBook (no aluminum casing) to $999.

About the new 15-inch MacBook Pro:

The biggest change here is in looks. You’ll see what I mean when you take a look at the image below:

A black rim around the edge of the screen is new, and reminds us of the iMacs.

Other features:

Improved graphics (still powered by NVIDIA)
Updated keyboard
New glass touch-pad (with multi-touch)
Made from a solid piece of aluminum

*Note: The 17-inch MacBook Pro was not updated

If you’d like more information, checkout the following:

The New MacBook
The New MacBook Pro
The New LED Cinema Display

We’re thinking that with the update, the new products look great. However, it’s not enough to entice someone to go out and buy a new computer if they updated within the last year or so.

When we were purchasing the MacBook Pro’s in April, there were rumors back then that Apple would be releasing updated models in the Summer. We thought long and hard about whether it would be worth waiting but all of the rumors at the time pointed to the idea that the new laptops would be equipped with the MacBook Air style keyboard (also known as the Chicklet keyboard). After playing with the MacBook Air, we realized that we preferred the “old style” keyboard without the spaces between the keys. After today, we are definitely happy we didn’t wait to make our purchases, seeing as the keyboard has changed.

The MacBook Air is So Thin…

Is Apple Recruiting Celebrities?

Dell 3007WFP – Dell Brings The 30-inch LCD

Frustrated? Turn Your Macbook Into A Smackbook!