Comments on: Dell Laptops Affected by NVIDIA GPU Failures http://cybernetnews.com/dell-laptops-affected-by-nvidia-gpu-failures/ Technology News Sat, 26 May 2012 23:23:45 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Shane Morganhttp://cybernetnews.com/dell-laptops-affected-by-nvidia-gpu-failures/#comment-151137 Shane Morgan Mon, 04 Jan 2010 09:17:25 +0000 http://cybernetnews.com/?p=14632#comment-151137 I have had this exact same issue with the Dell XPS M1710 which has an Nvidia 7950 GTX GeforceGo (GU067) in it. I don't know why this model M1710 isn't on the list and the Vostro is a completely different spec. I have replaced 3 cards as my warranty has expired and the third card has now failed. Each card costs approximately $300-$800 which is quite expensive. It has gotten to the stage now where i can't justify replacing cards anymore because it's not cost feasible. I originally paid $4,800 for this laptop back in the end of 2006. Replacing cards all the time isn't going fix the issue because all of the GU067 cards are affected and will in time fail like all the rest. The graphics cards are Lemons (check out Lemon laws in your area)! You might also be covered under a statutory warranty which Vendors don't tell you about. All the Nvidia GPU's need to be recalled and a suitable replacement without the defects issued to customers. It's an outrage! After reading up on forums and finding that there are thousands of people with this issue i started an online Petition roughly 2 months ago. There are already lot's of signatures from users with the same issue. Originally i started the petition just for the Model XPS M1710, but have now extended it to all Dell laptops with an Nvidia GPU. The Petition can be signed here: http://www.petitiononline.com/XPSM1710/ I have also created a video of the effects of a defective Nvidia GPU on my M1710, the video can be viewed here: http://www.youtube.com/watch?v=5wINkdSpU2o A class action needs to happen to fix this issue because clearly Dell are stalling and never get back to their customers. I have been a Dell customer for quite sometime and have purchased many laptops from them and have recommended them to other people, however after this incident with the faulty cards and no suitable resolution other than a BIOS update for only certain models isn't acceptable. The BIOS update isn't going to fix the problem only slow the inevitable. Recall your product DELL! I have had this exact same issue with the Dell XPS M1710 which has an Nvidia 7950 GTX GeforceGo (GU067) in it. I don’t know why this model M1710 isn’t on the list and the Vostro is a completely different spec. I have replaced 3 cards as my warranty has expired and the third card has now failed. Each card costs approximately $300-$800 which is quite expensive. It has gotten to the stage now where i can’t justify replacing cards anymore because it’s not cost feasible. I originally paid $4,800 for this laptop back in the end of 2006. Replacing cards all the time isn’t going fix the issue because all of the GU067 cards are affected and will in time fail like all the rest. The graphics cards are Lemons (check out Lemon laws in your area)! You might also be covered under a statutory warranty which Vendors don’t tell you about. All the Nvidia GPU’s need to be recalled and a suitable replacement without the defects issued to customers. It’s an outrage! After reading up on forums and finding that there are thousands of people with this issue i started an online Petition roughly 2 months ago. There are already lot’s of signatures from users with the same issue. Originally i started the petition just for the Model XPS M1710, but have now extended it to all Dell laptops with an Nvidia GPU. The Petition can be signed here: [petitiononline.com] I have also created a video of the effects of a defective Nvidia GPU on my M1710, the video can be viewed here: [youtube.com] A class action needs to happen to fix this issue because clearly Dell are stalling and never get back to their customers. I have been a Dell customer for quite sometime and have purchased many laptops from them and have recommended them to other people, however after this incident with the faulty cards and no suitable resolution other than a BIOS update for only certain models isn’t acceptable. The BIOS update isn’t going to fix the problem only slow the inevitable. Recall your product DELL!

]]> By: Ryanhttp://cybernetnews.com/dell-laptops-affected-by-nvidia-gpu-failures/#comment-142385 Ryan Wed, 20 Aug 2008 23:57:15 +0000 http://cybernetnews.com/?p=14632#comment-142385 <div class="commentquote"><a href="#comment-142371" rel="nofollow">Claus Valca wrote:</a><blockquote>Seeing as there are at this time almost 100 comments on that post alone, looks like lots of folks are interested in this ongoing issue…</blockquote></div> Thanks for the info Claus! Dell is definitely handling this the right way, and they definitely deserve credit for that. Claus Valca wrote:
Seeing as there are at this time almost 100 comments on that post alone, looks like lots of folks are interested in this ongoing issue…

Thanks for the info Claus! Dell is definitely handling this the right way, and they definitely deserve credit for that.

]]> By: Claus Valcahttp://cybernetnews.com/dell-laptops-affected-by-nvidia-gpu-failures/#comment-142371 Claus Valca Wed, 20 Aug 2008 19:07:44 +0000 http://cybernetnews.com/?p=14632#comment-142371 Ryan,Don't know if you updated your posts on this or not, but as it was related I thought I would toss it in here.NVIDIA GPU Update: Dell to Offer Limited Warranty Enhancement to All Affected Customers Worldwidehttp://direct2dell.com/one2one/archive/2008/08/18/nvidia-gpu-update-dell-to-offer-warranty-enhancement-to-all-affected-customers-worldwide.aspxQuoting from the notice "Dell will offer a 12-month limited warranty enhancement specific to this issue. For all customers worldwide, we plan to add 12 months of coverage for this issue to the existing limited warranty up to 60 months from the date of purchase for the following systems . Details of the service plan will be available in the next few weeks. When I have more details to share, I will do so."Seeing as there are at this time almost 100 comments on that post alone, looks like lots of folks are interested in this ongoing issue...--Cheers! Ryan,

Don’t know if you updated your posts on this or not, but as it was related I thought I would toss it in here.

NVIDIA GPU Update: Dell to Offer Limited Warranty Enhancement to All Affected Customers Worldwide

[direct2dell.com]

Quoting from the notice “Dell will offer a 12-month limited warranty enhancement specific to this issue. For all customers worldwide, we plan to add 12 months of coverage for this issue to the existing limited warranty up to 60 months from the date of purchase for the following systems . Details of the service plan will be available in the next few weeks. When I have more details to share, I will do so.”

Seeing as there are at this time almost 100 comments on that post alone, looks like lots of folks are interested in this ongoing issue…

–Cheers!

]]> By: Ryanhttp://cybernetnews.com/dell-laptops-affected-by-nvidia-gpu-failures/#comment-142046 Ryan Wed, 13 Aug 2008 20:41:43 +0000 http://cybernetnews.com/?p=14632#comment-142046 <div class="commentquote"><a href="#comment-142010" rel="nofollow">KCMOStealthRT wrote:</a><blockquote>Here is the list for HP/Compaq Laptops that are affected<a href="http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=1842189&lang=en&docname=c01300427" rel="nofollow">http://h10025.www1.hp.com/ewfr.....=c01300427</a></blockquote></div> Ahh, thanks for the link. It's interesting how their page doesn't even mention anything about there being faulty GPU's. They are definitely trying to stay more quite about this than Dell. KCMOStealthRT wrote:
Here is the list for HP/Compaq Laptops that are affected

[h10025.www1.hp.com]

Ahh, thanks for the link. It’s interesting how their page doesn’t even mention anything about there being faulty GPU’s. They are definitely trying to stay more quite about this than Dell.

]]> By: Divyahttp://cybernetnews.com/dell-laptops-affected-by-nvidia-gpu-failures/#comment-142029 Divya Wed, 13 Aug 2008 12:05:28 +0000 http://cybernetnews.com/?p=14632#comment-142029 Faulty NIVIDIA GPUS will hamper dell's reputation! Faulty NIVIDIA GPUS will hamper dell’s reputation!

]]> By: Problems with Nvidia? Eish! - The Prophecy Forumshttp://cybernetnews.com/dell-laptops-affected-by-nvidia-gpu-failures/#comment-142025 Problems with Nvidia? Eish! - The Prophecy Forums Wed, 13 Aug 2008 10:47:34 +0000 http://cybernetnews.com/?p=14632#comment-142025 [...] Found this article as well Dell Laptops Affected by NVIDIA GPU Failures [...] [...] Found this article as well Dell Laptops Affected by NVIDIA GPU Failures [...]

]]> By: Problems with Nvidia? Eish! - The Prophecy Forumshttp://cybernetnews.com/dell-laptops-affected-by-nvidia-gpu-failures/#comment-142026 Problems with Nvidia? Eish! - The Prophecy Forums Wed, 13 Aug 2008 10:47:34 +0000 http://cybernetnews.com/?p=14632#comment-142026 [...] Found this article as well Dell Laptops Affected by NVIDIA GPU Failures [...] [...] Found this article as well Dell Laptops Affected by NVIDIA GPU Failures [...]

]]> By: KCMOStealthRThttp://cybernetnews.com/dell-laptops-affected-by-nvidia-gpu-failures/#comment-142010 KCMOStealthRT Wed, 13 Aug 2008 01:08:03 +0000 http://cybernetnews.com/?p=14632#comment-142010 Here is the list for HP/Compaq Laptops that are affectedhttp://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=1842189&lang=en&docname=c01300427 Here is the list for HP/Compaq Laptops that are affected

[h10025.www1.hp.com]

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