Microsoft is obviously very anxious to get people to adopt Vista Service Pack 1 because for the next year they will be offering free technical support to help users get it up and running. This is not anything abnormal for those of you who have purchased retail copies of the operating system, but if Vista came with the computer you would be deferred to the manufacturer for any support.
Right now you can get free support via email and they will get back to you within one business day. Alternatively you can start a chat conversation to help troubleshoot any problems you’re having provided that you try contacting them between their hours of operation:
- Monday – Friday: 5:00 A.M. – 12:00 A.M. PST
- Saturday & Sunday: 6:00 A.M. – 6:00 P.M. PST
I’ve seen the wait time for reaching a chat representative fluctuate between 0 and 17 minutes which isn’t really that bad. There is also free phone support if you’re a member of MSDN, TechNet or a few of their other programs.
What I’m wondering now is how good the support actually is. Normally the people on the other end are less than helpful, and typically provide you with answers that are obviously scripted. If any of you decide to hit up the support to try and solve a Vista SP1 problem please let us know in the comments how it goes.