If you recently ordered a Dell computer, you may of realized that you didn’t get any of your operating system CD’s with the computer. When you were checking out, it asked you if you would like them with your computer, but they were going to charge you for them right? Well you don’t need to pay for these because they will give them to you for free. I recently emailed them regarding this issue because I wanted the CD’s in the event that I needed them. I had made up the following story in the email that I sent to them:
Good day,
I recently placed an online order for a Dell desktop computer, my order number is XXXXXXXXX. I have had the computer for about two months now, and I have gotten a virus. I need to reformat my computer because I have tried system restores and everything but to no avail, however I didn’t realize that I didn’t receive any of the software CD’s needed. From what I’ve gathered, I need the following CDs:
1) Operating System
2) Application: For Reinstalling Dell Tools System Software
3) Drivers and UtilitiesCould these please be shipped to me?
I received a response from them after approximately a day and they were sent overnight to me FREE OF CHARGE. Hope this helps some other people out there.
When I did this, they said they would ship the CD’s… I waited a few weeks, then rang them again, they told me they had changed their minds… great! Lucky bittorrent exists!
Really? I know several people this has worked for. Maybe you should try again.
i like get cd
Learnning
i want to get free of charge CD of DELL….what i do?
From April 22nd 210 it seems that they are not shipping the OS disc by default.
Alternately they are creating a backup for system restore from which you can create a rescue disk if required. Dell data safe local backup serves this purpose.
If we need to get a disk we can surely get by following the below link. the set of discs will also contain the OS disk. hope this helps you.
[support.dell.com]
man i love cds
It took me a week and over 20 phone calls to finally get someone to agree to send me a disk for $19.14, then they sent the wrong one. After numerous emails and several more phone calls, someone else agreed to send the correct disk, but it will not include tools, drivers or utilities. I’ll have to have a friend download those to a flash drive for me. Remains to be seen if the disk shows up and is the correct disk and actually works. Every other computer company gives you these disks when you buy a computer. I will NEVER buy a Dell again. They have the worst customer service I have ever dealt with. Most of them spoke broken English, and were obviously minimally trained. Also, they need a better system for tracking account info and purchases.