Comments on: Judge Ruling: Vonage No Longer an Option for New VoIP Customers http://cybernetnews.com/judge-ruling-vonage-no-longer-an-option-for-new-voip-customers/ Technology News Sun, 22 Nov 2009 18:45:09 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: Fx Extension Guru http://cybernetnews.com/judge-ruling-vonage-no-longer-an-option-for-new-voip-customers/comment-page-1/#comment-93112 Fx Extension Guru Sat, 07 Apr 2007 03:50:55 +0000 http://tech.cybernetnews.com/2007/04/06/judge-ruling-vonage-no-longer-an-option-for-new-voip-customers/#comment-93112 <blockquote>I have heard bad things about Verizon’s customer service…but then again I think a lot of phone companies have bad customer service. Maybe it is a trend with phone companies?</blockquote> Having worked for AT&T several years ago, I can vouch for that. They would hire people who had basic skills and the pay was crappy as heck (although we did get 4 raises a year thanks to the Union). Turn-over was (and still is) sky high due to the hiring pratices and just the overall lack of proper training and support.

I have heard bad things about Verizon’s customer service…but then again I think a lot of phone companies have bad customer service. Maybe it is a trend with phone companies?

Having worked for AT&T several years ago, I can vouch for that. They would hire people who had basic skills and the pay was crappy as heck (although we did get 4 raises a year thanks to the Union). Turn-over was (and still is) sky high due to the hiring pratices and just the overall lack of proper training and support.

]]> By: Ryan http://cybernetnews.com/judge-ruling-vonage-no-longer-an-option-for-new-voip-customers/comment-page-1/#comment-93095 Ryan Sat, 07 Apr 2007 03:13:49 +0000 http://tech.cybernetnews.com/2007/04/06/judge-ruling-vonage-no-longer-an-option-for-new-voip-customers/#comment-93095 @Daniel: I think that is just about one of the worst experiences you could have had! I have heard bad things about Verizon's customer service...but then again I think a lot of phone companies have bad customer service. Maybe it is a trend with phone companies? @jallen64: Thanks for the tip...it would still make me skeptical though to signup for the service when they are on such shaky ground right now. @Daniel: I think that is just about one of the worst experiences you could have had! I have heard bad things about Verizon’s customer service…but then again I think a lot of phone companies have bad customer service. Maybe it is a trend with phone companies?

@jallen64: Thanks for the tip…it would still make me skeptical though to signup for the service when they are on such shaky ground right now.

]]> By: jallen64 http://cybernetnews.com/judge-ruling-vonage-no-longer-an-option-for-new-voip-customers/comment-page-1/#comment-93047 jallen64 Sat, 07 Apr 2007 00:52:23 +0000 http://tech.cybernetnews.com/2007/04/06/judge-ruling-vonage-no-longer-an-option-for-new-voip-customers/#comment-93047 Gigaom is reporting that Vonage can now sign up new customers as they have received a temporary stay. http://gigaom.com/2007/04/06/vonage-put-on-hold-by-judge-hilton/ Gigaom is reporting that Vonage can now sign up new customers as they have received a temporary stay. [gigaom.com]

]]> By: Daniel http://cybernetnews.com/judge-ruling-vonage-no-longer-an-option-for-new-voip-customers/comment-page-1/#comment-93030 Daniel Fri, 06 Apr 2007 21:00:19 +0000 http://tech.cybernetnews.com/2007/04/06/judge-ruling-vonage-no-longer-an-option-for-new-voip-customers/#comment-93030 About 5 years ago I moved from a Verizon area to a Quest area and I asked Verizon to move my DSL and phone account (I did not know that it is a Quest area at the time). Few days later, they called me with the news, so I asked them to close my account. Couple of weeks later I receive another modem and a bill for a new account from them. Now, I had 2 DSL and Phone accounts wit Verizon, while living in a Quest area. For 4 months I tried to close my accounts. Every time I called Verizon, they told me "Disregard the bills. We will rezolve the issue." And every month the bill was bigger and biger. When finally I received a letter from the collection agency, I had enough. I refused to talk with the customer service representative, and went every time for the supervisor. Even so, it took one month, countless hours on the phone and a "It is the last time you talk with me. Next time you talk to my lawyer" to have it resolved. They had to send me a check for a hundred dollar, but I never received it. They are loosing clients because of their bad services, and now are going after companies that offer a better service. I am so fed up with Verizon. About 5 years ago I moved from a Verizon area to a Quest area and I asked Verizon to move my DSL and phone account (I did not know that it is a Quest area at the time). Few days later, they called me with the news, so I asked them to close my account. Couple of weeks later I receive another modem and a bill for a new account from them. Now, I had 2 DSL and Phone accounts wit Verizon, while living in a Quest area. For 4 months I tried to close my accounts. Every time I called Verizon, they told me “Disregard the bills. We will rezolve the issue.” And every month the bill was bigger and biger. When finally I received a letter from the collection agency, I had enough. I refused to talk with the customer service representative, and went every time for the supervisor. Even so, it took one month, countless hours on the phone and a “It is the last time you talk with me. Next time you talk to my lawyer” to have it resolved. They had to send me a check for a hundred dollar, but I never received it. They are loosing clients because of their bad services, and now are going after companies that offer a better service. I am so fed up with Verizon.

]]>