Comments on: More Dilemmas For Dell http://cybernetnews.com/more-dilemmas-for-dell/ Technology News Mon, 23 Nov 2009 10:19:52 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: RichardatDell http://cybernetnews.com/more-dilemmas-for-dell/comment-page-1/#comment-21121 RichardatDell Thu, 14 Sep 2006 16:32:36 +0000 http://tech.cybernetnews.com/2006/09/12/more-dilemmas-for-dell/#comment-21121 Ashley, Glad your experience have been good...check out our blog for kevin and michael's discussion about our evolution and focus on the 1:1 direct customer realtionship if you are interested <a href="http://www.direct2dell.com" rel="nofollow">. Adrian, I am checking...although I believe financing is handled by another company. If we can help we will be in touch.</a> Ashley,
Glad your experience have been good…check out our blog for kevin and michael’s discussion about our evolution and focus on the 1:1 direct customer realtionship if you are interested [direct2dell.com]

]]> By: Adrian http://cybernetnews.com/more-dilemmas-for-dell/comment-page-1/#comment-20879 Adrian Thu, 14 Sep 2006 04:44:06 +0000 http://tech.cybernetnews.com/2006/09/12/more-dilemmas-for-dell/#comment-20879 i have exellent credit... lowest rates on mtgs/personal or car loans, etc. yet, dell turned me down on the interest free deal last year. That's when i realized something was fishy with them :-) i have exellent credit… lowest rates on mtgs/personal or car loans, etc.

yet, dell turned me down on the interest free deal last year. That’s when i realized something was fishy with them :-)

]]> By: Ashley http://cybernetnews.com/more-dilemmas-for-dell/comment-page-1/#comment-20756 Ashley Wed, 13 Sep 2006 22:28:43 +0000 http://tech.cybernetnews.com/2006/09/12/more-dilemmas-for-dell/#comment-20756 Richard, Thanks for the visit and the helpful information. We always do appreciate insight directly from the source. Just as an additional comment to add to what you said: <blockquote>It also means we have a direct relationship with our customers– which we are focused on building and strengthening.</blockquote> Back in July I <a href="http://tech.cybernetnews.com/2006/07/12/dell-launches-blog-one2one/" rel="nofollow">wrote about </a>One2One (the Dell blog for those unaware) and mentioned the fact that my recent experiences with Dell have been excellent, especially in comparison to previous experiences. I do agree Dell is working to build that relationship with customers which is good to see. Again Richard, thanks for stopping by. We do appreciate the insight. Ashley Richard,
Thanks for the visit and the helpful information. We always do appreciate insight directly from the source. Just as an additional comment to add to what you said:

It also means we have a direct relationship with our customers– which we are focused on building and strengthening.

Back in July I [tech.cybernetnews.com] (the Dell blog for those unaware) and mentioned the fact that my recent experiences with Dell have been excellent, especially in comparison to previous experiences. I do agree Dell is working to build that relationship with customers which is good to see.

Again Richard, thanks for stopping by. We do appreciate the insight.

Ashley

]]> By: RichardatDell http://cybernetnews.com/more-dilemmas-for-dell/comment-page-1/#comment-20657 RichardatDell Wed, 13 Sep 2006 17:47:38 +0000 http://tech.cybernetnews.com/2006/09/12/more-dilemmas-for-dell/#comment-20657 Hi Ashley, appreciate your perspective but you can't believe everything you read in Business Week, or at least all the negatives they often point at. We are in the midst of remaking the website. When you are an Internet business pioneer (one of the first to do over a million a day on the web) and today doing over $16 billion US on the website every 12 months, thats a major overhaul to get it all right. Check our blog for more info about our work on this <a href="http://www.direct2dell.com" rel="nofollow">www.direct2dell.com</a> Business Week often ignores that Dell's elimination of the middleman means more than just lower prices, it means customized technology to meet specific customer requirements. It also means we have a direct relationship with our customers-- which we are focused on building and strengthening. Its why we have invested $150 million in fixing issues we had with customer service (like screwy phone systems noted here). While we are not yet satisfied, we are making improvements and are already seeing our customer ratings turn around....we continually lead the lead industry. We also just became the #2 computer supplier in Asia-Pacific-Japan region, an area that is expected te experience significant market growth over the next few years. While we have some business challenges, we are investing for the future and expect our market leadership to continue...be happy to provide more info if needed Hi Ashley, appreciate your perspective but you can’t believe everything you read in Business Week, or at least all the negatives they often point at.

We are in the midst of remaking the website. When you are an Internet business pioneer (one of the first to do over a million a day on the web) and today doing over $16 billion US on the website every 12 months, thats a major overhaul to get it all right. Check our blog for more info about our work on this [direct2dell.com]

Business Week often ignores that Dell’s elimination of the middleman means more than just lower prices, it means customized technology to meet specific customer requirements. It also means we have a direct relationship with our customers– which we are focused on building and strengthening. Its why we have invested $150 million in fixing issues we had with customer service (like screwy phone systems noted here). While we are not yet satisfied, we are making improvements and are already seeing our customer ratings turn around….we continually lead the lead industry.

We also just became the #2 computer supplier in Asia-Pacific-Japan region, an area that is expected te experience significant market growth over the next few years.

While we have some business challenges, we are investing for the future and expect our market leadership to continue…be happy to provide more info if needed

]]> By: OldManDeath http://cybernetnews.com/more-dilemmas-for-dell/comment-page-1/#comment-20601 OldManDeath Wed, 13 Sep 2006 15:47:00 +0000 http://tech.cybernetnews.com/2006/09/12/more-dilemmas-for-dell/#comment-20601 I usually always build my own PC's. however, I did buy a Dell Dimension home computer a few years back. I had no problems at all with it and it ran like a champ. I assume it still does, but do not know as the ex-wife has it. I am not suprised that Dell is having their financial records looked over. if they are anything like trying to get support or customer service help on their phone system, then they are screwed! I usually always build my own PC’s. however, I did buy a Dell Dimension home computer a few years back. I had no problems at all with it and it ran like a champ. I assume it still does, but do not know as the ex-wife has it.

I am not suprised that Dell is having their financial records looked over. if they are anything like trying to get support or customer service help on their phone system, then they are screwed!

]]> By: Inferno_str1ke http://cybernetnews.com/more-dilemmas-for-dell/comment-page-1/#comment-20439 Inferno_str1ke Wed, 13 Sep 2006 10:46:36 +0000 http://tech.cybernetnews.com/2006/09/12/more-dilemmas-for-dell/#comment-20439 It seems that Dell are indeed going through hard times, but I like the sound of that business PC - I've always disliked their home PCs due to there being much better available but businesses seem to love them. Making a PC focused around saving energy is a good way to go, because it's something that isn't often considered outside of laptops. It seems that Dell are indeed going through hard times, but I like the sound of that business PC – I’ve always disliked their home PCs due to there being much better available but businesses seem to love them. Making a PC focused around saving energy is a good way to go, because it’s something that isn’t often considered outside of laptops.

]]> By: Ryan http://cybernetnews.com/more-dilemmas-for-dell/comment-page-1/#comment-20307 Ryan Wed, 13 Sep 2006 04:58:54 +0000 http://tech.cybernetnews.com/2006/09/12/more-dilemmas-for-dell/#comment-20307 Yes, Ashley and I are both <strong>current</strong> Iowa State Students. Yes, Ashley and I are both current Iowa State Students.

]]> By: bloodsugarwilksm http://cybernetnews.com/more-dilemmas-for-dell/comment-page-1/#comment-20286 bloodsugarwilksm Wed, 13 Sep 2006 04:28:15 +0000 http://tech.cybernetnews.com/2006/09/12/more-dilemmas-for-dell/#comment-20286 Pretty interesting stuff, I read about this in the Times today too. Hey by the way Ryan, did you go to college at Iowa State?? Pretty interesting stuff, I read about this in the Times today too.

Hey by the way Ryan, did you go to college at Iowa State??

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