There are an infinite number of reasons as to why someone’s Internet connection could stop working, but even with that in mind there are still a number of things we techies are “trained” to check first before banging our heads against the wall. I’m talking about things like releasing/renewing the IP address, flushing the DNS, and checking the Windows Firewall settings.
Thanks to a program called Complete Internet Repair all of those “tier 1″ troubleshooting efforts can be taken care of automatically for you. This free portable app tries to repair all of the most troublesome Internet-related issues including Windows Update problems and the mind-numbing lack of network connectivity.
Here’s a list of situations that the developers have said their program fares well in:
- Internet or network problem after removing adware, spyware, virus, worm, Trojan horse, etc.
- Loss network connection after installing/uninstalling adware, spyware, antispam, vpn, firewall or other networking programs.
- Unable to access any webpage or can only access some webpages.
- Pop-up error window with network related problem description.
- No network connectivity due to registry errors.
- DNS lookup problem.
- Fail to renew the network adapter’s IP address or other DHCP errors.
- Network connectivity issue with limited or no connections message.
- Windows update does not work
- You are having problems connecting to secured websites (ex. Banking).
- Internet Explorer stopped working or crashes all the time.
- Other networking problems.
This obviously won’t fix every possible problem you’re likely to encounter, but it’s a great first step… especially if you’re trying to walk someone through how to do this stuff over the phone.
Note: I noticed that clicking the arrow along the right side of each entry immediately executes the particular step, so don’t try and click the arrows when just experimenting. :)
Complete Internet Repair Homepage (Windows XP/2003/Vista/2008/7; Freeware)