Ever wonder who makes the most “reliable” laptop? Before we even dive into which computer company is the most reliable, maybe we should determine what reliable is. Recently Consumer Reports published an article about tech support and repairs for computers and they said that computers are among the most trouble prone products: “our annual product-reliability surveys have found that about 40 percent of laptops and 30 percent of desktops require repairs or replacement within three to four years of purchase. By comparison, fewer than 10 percent of digital cameras need repairs that soon.” So who makes the most reliable laptops?

reliable laptops.pngTake a look at the chart to the right which is data compiled from 75,000 laptop owners, and you’ll see what percentage had a serious problem that need repair. First notice that they included only Apple, Gateway, HP, Dell, Toshiba, Sony, Compaq, and Lenovo. Other companies like Acer are missing. Now notice that the percentages ranged from 20 to 23 which Consumer Reports says is statistically, “not meaningful.” As it turns out, they’re all about the same as far as reliability goes and so it doesn’t really matter which computer brand you buy because there will still be a 20-23 percent chance that you’ll have to send it in for repairs. What’s important then is how each of these companies handles repairs and which offers the best tech support. Thankfully, Consumer Reports took a look at this issue as well.

While Apple ranked on the bottom of the list with 23% of owners needing a serious repair in the chart above, Apple ranked on the very top for the number of people satisfied with the laptop tech support they received from the company. Coming in at the bottom of the list for satisfied customers after they needed tech support was owners of HP laptops.

The next time you hear someone say, “Oh those Dell or Gateway computers are terrible, and they always break,” you could chime in and set the record straight. Most computers inside include a lot of the same parts as one another and it’s just the casing and other little details that make them different anyways. So which computer should you buy? Well, it all ends up coming down to personal preference, and perhaps who has the best deal at the time for the specs you want. There are no real losers out there as far as the hardware goes. Customer service on the other hand, that can make all the difference…

Source: Crave.cnet.com

There Are 23 Comments

  1. LOL at the related posts under the article:
    “Dell Laptop EXPLODES At A Conference”

    I’ve had an HP laptop since 2003 and it malfunctioned twice only (some file was corrupted and I couldn’t boot it. I had to re-install my OS both times). And about 4-5 months ago the screen hinge broke so I just use it as a desktop replacement. Not too bad. I didn’t have to send it in to HP for major replacements or repairs. When I contacted them the first 2 times they were very helpful, so I guess I just had a helpful agent.

    But I’ve had a Dell PC with Dell printer (not laptop) for about 2 years. The printer broke twice within like a year of purchase and then like 2 weeks after I got it replaced so I got rid of it. I had a problem with the monitor which also had to be replaced. I’ve also had some trouble with the RAM (so says the Dell rep). I still experience issues with the CD-ROM drive opening and closing when it wants to.

    So what I’m trying to say is I guess it really depends. Some people haven’t had problems with Dell, but some have. Some have had problem with HP, or Apple customer service, so I don’t really see this report affecting my future purchases.

    • My Hp went bad after 2 years and they knew the Mobo’s were faulty. They still would not help me, and…they charged me 100 bucks just for support to tell me what I already knew! HP BITES!

    • Hi
      ACER SUCKS

      I have an ACER Aspire 5536 which required major hard disk repair after less than 6 months. Service and collection by courier in the UK was efficient and fast and cost me nothing, but within a few months the same fault is back….and while I am in India. Trying to get International warranty repair in India has been a joke. Customer service is so bad I won’t list the complaints and to top it all you have only a small no of places covering the international warranty….so what is the international warranty worth…..absolutely nothing!! To get this repair done I will have to make 4 journeys of 12 hrs by bus to drop off the laptop and then collect it after the repair is done – because they won’t deal with or supply a courier. The other option is to spend 200 pounds on airfares. The expense of getting this repair done is so much that I am now binning this laptop after only 10 months of minimal use and having to buy a new one….needless to say it won’t be ACER…

      If you are thinking ACER….think very, VERY carefully!!!

    • I’ve had a pavilion 7 for just over 1 yr and replaced battery and hard drive……….but also had a compaq for 4 yrs……no problem…….

  2. A pity the survey didn’t provide the age of computers when they experienced the most repairs — in most electrical equipment it occurs almost immediately — so you might think that most repairs would be within the 1st month — but we don’t know from this report.

    Secondly the survey didn’t include many brands — much too limited. For instance, some laptops have more durable cases, hence probably less liable for breakdown.

    Thirdly, there’s no mention of ease of repair. Some laptops are very difficult to work on. Parts may only be available from the manufacturer, which can mean a week or two of downtime as opposed to overnight if it’s available locally.

  3. I’ve had a Dell desktop and a Dell laptop. With both I experienced plenty of problems and I was not overly satisfied with support. The laptop was sent back 3 times, the desktop was diagnosed incorrectly a few times until I decided to just fix it myself. No more Dell for me.

    I’ve had good experiences with IBM and Toshiba laptops, but my next one is going to be Apple. A reason to choose for Apple is also their level of support.

    Do you have a graph about the support quality as well?

    • Dell is a piece of junk!
      The housing Dell makes are so weak. They always got crack around the bottom. They are very poor design and the material is so cheap. Therefore, some software don’t work with Dell computers.
      After all, they are junk.

      Thank you for reading my post.

  4. “While Apple ranked on the bottom of the list with 23% of owners needing a serious repair in the chart above, Apple ranked on the very top for the number of people satisfied with the laptop tech support they received from the company.”

    That makes sense. If Apple spends the most time doing tech support, they should be the best at it. They’ve had the most practice. :mrgreen:

  5. Max wrote:
    LOL at the related posts under the article:
    “Dell Laptop EXPLODES At A Conference”

    I’ve had an HP laptop since 2003 and it malfunctioned twice only (some file was corrupted and I couldn’t boot it. I had to re-install my OS both times). And about 4-5 months ago the screen hinge broke so I just use it as a desktop replacement. Not too bad. I didn’t have to send it in to HP for major replacements or repairs. When I contacted them the first 2 times they were very helpful, so I guess I just had a helpful agent.

    But I’ve had a Dell PC with Dell printer (not laptop) for about 2 years. The printer broke twice within like a year of purchase and then like 2 weeks after I got it replaced so I got rid of it. I had a problem with the monitor which also had to be replaced. I’ve also had some trouble with the RAM (so says the Dell rep). I still experience issues with the CD-ROM drive opening and closing when it wants to.

    So what I’m trying to say is I guess it really depends. Some people haven’t had problems with Dell, but some have. Some have had problem with HP, or Apple customer service, so I don’t really see this report affecting my future purchases.

    Gotta love the related posts sometimes. :) I agree Max, it really does depend. Every computer company out there has got a few disgruntled customer service employees on hand or ones that don’t really know how to handle problems properly. What it comes down to is personal choice and I don’t think anyone can go wrong with any brand of computer.

    Yeditepe wrote:
    A pity the survey didn’t provide the age of computers when they experienced the most repairs — in most electrical equipment it occurs almost immediately — so you might think that most repairs would be within the 1st month — but we don’t know from this report.

    Now that would have been helpful because it would be great to know if on average how long people are able to go without any issues.

    Change wrote:
    I’ve had a Dell desktop and a Dell laptop. With both I experienced plenty of problems and I was not overly satisfied with support. The laptop was sent back 3 times, the desktop was diagnosed incorrectly a few times until I decided to just fix it myself. No more Dell for me.

    I’ve had good experiences with IBM and Toshiba laptops, but my next one is going to be Apple. A reason to choose for Apple is also their level of support.

    Do you have a graph about the support quality as well?

    Unfortunately we don’t have a graph that shows the support quality. Once again just showing that if one person has a bad experience with a company doesn’t mean everybody will. Within the last month or two Ryan and I both had family members experience problems with their Dell computers, but Dell was great about it.

    Bill wrote:
    “While Apple ranked on the bottom of the list with 23% of owners needing a serious repair in the chart above, Apple ranked on the very top for the number of people satisfied with the laptop tech support they received from the company.”

    That makes sense. If Apple spends the most time doing tech support, they should be the best at it. They’ve had the most practice. :mrgreen:

    Practice makes perfect, right? ;)

  6. My laptops usually die within less than a yr– first a dell, then a lenovo thinkpad. Just looking for one that wont crap out.

  7. Well look at HP – they have thousands of Laptops that require repair due to the faulty nVidia chip, they just refuse to do it!

  8. I would not recomend HP Pavilion. I bought one in 2007. First the wireless card broke. Then something happened with the motherboard. It’s impossible to repair. Also a friend of mine has the same model and has had problems with it. And the repair shop seems to be getting a lot of these in.

    • Wow, I’m having exactly the same problems with my HP right now. First my wireless went, now they’re telling me I need to replace my entire motherboard, and my laptop’s less than 2 years old. A lot of people are having these problems, but they’re not doing much to help. I don’t recommend HP at all.

    • I am one of those many people who had problems with a hp pavilion dv6000.
      I firstly lost sound, the computer would not recognize that I had any sound installed,it was rebooted,nothing. After a couple of weeks the motherboard died.
      I know I might have hit a badly designed laptop,but I will stay away from hp.
      I am considering a Mac Book.

    • I have a HP pavillion too. Its about 2-3 years old and i’m facing exactly the same problem. The wireless stops working and then the motherboard packs up. Also im facing an over heating problem which shuts it down after only a few minutes of use. I highly recommend against buying a HP laptop

  9. I dont about that Hp pavilion statement…my first laptop is a pavilion ze5730us bout in 2004 and to this day i use it frequently.

    The only problem i had was in the first year of buying it the hard drive was toast from a virus. This occurred within the warranty period and i had it fully repaired for free.

  10. Tech support would help if you could understand what they were saying. I have a lot of patience but after being on the phone over an hour and saying ” I”m sorry, I don’t understand what you are saying”, I just give up. Most Americans can speak English so why the hell do I have to talk to Helmish??????

  11. i have a toshiba i droped it had it repaired.they did not sink my mother board to my reboot disk i call toshiba they just told me to bad. i call the repair co.back they where great and took care of the problem radio shack does there repaires this lape top gets to hot satellite

  12. My Aser Aspire made it about 4 months before the keys started falling off. When I called the manufacturer, I was brow beaten into not sending it in. I had to pack it myself, and if I made a mistake, my warrenty was void. I paid shipping both ways, but if they decided that it wasn’t worth fixing, they would not send it back to me. My extended warrenty said that it started as soon as the computer was registered. The store refused to honor the contract. When the year was up, I contacted them again. By that time I was using an external keyboard and an external monitor because the screen had also broken. The repairs were refused. I was told that the screen broke because I touched it too hard, and the keyboard was broken due to general abuse. The defunct computer now takes up space in a box in my garage. My advice is “stay away from Acer”

  13. Worst laptop is HP… Definitely in a year ur hard disk will crash. Experience as an user and seller. And the best one is Asus

  14. i am anew user and my 1st computer was a dell laptop because it did some weird things a friend reccomended i buy an extended warrenty which i did. i 1st replaced the harddrive than the cd drive all covered. than like an idiot i bought another. again more problems. sent it to a repair facility and it came back the same way. it was under warranty so they sent me another laptop. the hard drive is still working but i still have problems with other aspects. needless to say i will not buy another dell!!!!!!

  15. I have an almost new dell from hell. I Have spent many hours on the phone with techncal suport very friendly but all problems still remain. Worst problem is a flickering screen. Had new lcd screen, new battery, 2 new ac adaptors and a new mother board. The computer technician has been around twice so I am getting some service. Help… all I want is a laptop that works so I can do basic emails and internet research. No offer of a new computer. This will be my one and only dell from hell. Readers buy wisely.

  16. I have owned a Lenovo, Dell, HP, and Acer. The Acer Aspire’s keys kept falling off. (Put them on, same ones fall off) the touch pad died. The thing is practically on life support.
    The Dell worked well for a few months, Dell Inspiron 1526, then started having heating issues that would prevent if from turning on. Reapplied thermal paste and it worked well, til I replaced its old dying battery. Now it doesn’t even turn on.
    The Lenovo G580 works and has been so far reliable, but the left speaker has decided to stop working for what ever reason. Its plugged in properly, so must just be a bad speaker. They refuse to send me out a replacement.
    The HP I just took back to the store. It worked well for about a week, then I started hearing grinding from the Hard Drive. Then the audio (Beats) stopped working properly. I took it back and traded for the Lenovo I already mentioned.

    I would have to say that a lot of issues with computers seem to be a combination between cheap parts and cheap labor. Companies get what they pay for and unfortunately we get what they chose to short cut.

    That being said, I built my own desktop computer. It has run for 3 years now without a hitch or glitch. Most of the parts are from AMD and Gigabyte. My wife and I are big gigabyte fans after she dumped a bowl of soup in one of the computers. (That’s why I tell people to keep food and drink of the desk) and although it shut down, I threw the mother board in the dish washer, ran it through with a heated dry, hooked it all back up and it turned on and is still running 2 years later.

    Take care of it, treat it like your baby, but remember, its bound to break in todays, “Buy, break, rebuy”, market.

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