Ever wonder who makes the most “reliable” laptop? Before we even dive into which computer company is the most reliable, maybe we should determine what reliable is. Recently Consumer Reports published an article about tech support and repairs for computers and they said that computers are among the most trouble prone products: “our annual product-reliability surveys have found that about 40 percent of laptops and 30 percent of desktops require repairs or replacement within three to four years of purchase. By comparison, fewer than 10 percent of digital cameras need repairs that soon.” So who makes the most reliable laptops?
Take a look at the chart to the right which is data compiled from 75,000 laptop owners, and you’ll see what percentage had a serious problem that need repair. First notice that they included only Apple, Gateway, HP, Dell, Toshiba, Sony, Compaq, and Lenovo. Other companies like Acer are missing. Now notice that the percentages ranged from 20 to 23 which Consumer Reports says is statistically, “not meaningful.” As it turns out, they’re all about the same as far as reliability goes and so it doesn’t really matter which computer brand you buy because there will still be a 20-23 percent chance that you’ll have to send it in for repairs. What’s important then is how each of these companies handles repairs and which offers the best tech support. Thankfully, Consumer Reports took a look at this issue as well.
While Apple ranked on the bottom of the list with 23% of owners needing a serious repair in the chart above, Apple ranked on the very top for the number of people satisfied with the laptop tech support they received from the company. Coming in at the bottom of the list for satisfied customers after they needed tech support was owners of HP laptops.
The next time you hear someone say, “Oh those Dell or Gateway computers are terrible, and they always break,” you could chime in and set the record straight. Most computers inside include a lot of the same parts as one another and it’s just the casing and other little details that make them different anyways. So which computer should you buy? Well, it all ends up coming down to personal preference, and perhaps who has the best deal at the time for the specs you want. There are no real losers out there as far as the hardware goes. Customer service on the other hand, that can make all the difference…