Comments on: The Most Reliable Laptop is…

By: Anonymous

Anonymous — Wed, 14 Oct 2009 22:05:28 +0000

i have a toshiba i droped it had it repaired.they did not sink my mother board to my reboot disk i call toshiba they just told me to bad. i call the repair co.back they where great and took care of the problem radio shack does there repaires this lape top gets to hot satellite

By: lynn

lynn — Mon, 21 Sep 2009 20:19:53 +0000

Wow, I’m having exactly the same problems with my HP right now. First my wireless went, now they’re telling me I need to replace my entire motherboard, and my laptop’s less than 2 years old. A lot of people are having these problems, but they’re not doing much to help. I don’t recommend HP at all.

By: Regis

Regis — Mon, 31 Aug 2009 02:35:57 +0000

Tech support would help if you could understand what they were saying. I have a lot of patience but after being on the phone over an hour and saying ” I”m sorry, I don’t understand what you are saying”, I just give up. Most Americans can speak English so why the hell do I have to talk to Helmish??????

By: Joe

Joe — Thu, 27 Aug 2009 05:48:58 +0000

My Hp went bad after 2 years and they knew the Mobo’s were faulty. They still would not help me, and…they charged me 100 bucks just for support to tell me what I already knew! HP BITES!

By: hans solo

hans solo — Sat, 15 Aug 2009 04:41:43 +0000

I dont about that Hp pavilion statement…my first laptop is a pavilion ze5730us bout in 2004 and to this day i use it frequently.

The only problem i had was in the first year of buying it the hard drive was toast from a virus. This occurred within the warranty period and i had it fully repaired for free.

By: Rares

Rares — Tue, 04 Aug 2009 09:48:35 +0000

I would not recomend HP Pavilion. I bought one in 2007. First the wireless card broke. Then something happened with the motherboard. It’s impossible to repair. Also a friend of mine has the same model and has had problems with it. And the repair shop seems to be getting a lot of these in.

By: Anonymous

Anonymous — Tue, 04 Aug 2009 00:39:28 +0000

Well look at HP – they have thousands of Laptops that require repair due to the faulty nVidia chip, they just refuse to do it!

By: Ian

Ian — Wed, 04 Mar 2009 06:49:16 +0000

My laptops usually die within less than a yr– first a dell, then a lenovo thinkpad. Just looking for one that wont crap out.

By: Ashley

Ashley — Fri, 09 May 2008 19:20:03 +0000

Max wrote:

LOL at the related posts under the article:
“Dell Laptop EXPLODES At A Conference”

I’ve had an HP laptop since 2003 and it malfunctioned twice only (some file was corrupted and I couldn’t boot it. I had to re-install my OS both times). And about 4-5 months ago the screen hinge broke so I just use it as a desktop replacement. Not too bad. I didn’t have to send it in to HP for major replacements or repairs. When I contacted them the first 2 times they were very helpful, so I guess I just had a helpful agent.

But I’ve had a Dell PC with Dell printer (not laptop) for about 2 years. The printer broke twice within like a year of purchase and then like 2 weeks after I got it replaced so I got rid of it. I had a problem with the monitor which also had to be replaced. I’ve also had some trouble with the RAM (so says the Dell rep). I still experience issues with the CD-ROM drive opening and closing when it wants to.

So what I’m trying to say is I guess it really depends. Some people haven’t had problems with Dell, but some have. Some have had problem with HP, or Apple customer service, so I don’t really see this report affecting my future purchases.

Gotta love the related posts sometimes. I agree Max, it really does depend. Every computer company out there has got a few disgruntled customer service employees on hand or ones that don’t really know how to handle problems properly. What it comes down to is personal choice and I don’t think anyone can go wrong with any brand of computer.

Yeditepe wrote:

A pity the survey didn’t provide the age of computers when they experienced the most repairs — in most electrical equipment it occurs almost immediately — so you might think that most repairs would be within the 1st month — but we don’t know from this report.

Now that would have been helpful because it would be great to know if on average how long people are able to go without any issues.

Change wrote:

I’ve had a Dell desktop and a Dell laptop. With both I experienced plenty of problems and I was not overly satisfied with support. The laptop was sent back 3 times, the desktop was diagnosed incorrectly a few times until I decided to just fix it myself. No more Dell for me.

I’ve had good experiences with IBM and Toshiba laptops, but my next one is going to be Apple. A reason to choose for Apple is also their level of support.

Do you have a graph about the support quality as well?

Unfortunately we don’t have a graph that shows the support quality. Once again just showing that if one person has a bad experience with a company doesn’t mean everybody will. Within the last month or two Ryan and I both had family members experience problems with their Dell computers, but Dell was great about it.

Bill wrote:

“While Apple ranked on the bottom of the list with 23% of owners needing a serious repair in the chart above, Apple ranked on the very top for the number of people satisfied with the laptop tech support they received from the company.”

That makes sense. If Apple spends the most time doing tech support, they should be the best at it. They’ve had the most practice.

Practice makes perfect, right?

By: Bill

Bill — Fri, 09 May 2008 13:21:18 +0000

“While Apple ranked on the bottom of the list with 23% of owners needing a serious repair in the chart above, Apple ranked on the very top for the number of people satisfied with the laptop tech support they received from the company.”

That makes sense. If Apple spends the most time doing tech support, they should be the best at it. They’ve had the most practice.