If you’re tied up in a contract with Sprint and you’re just itching to get over to AT&T to purchase an iPhone, here’s how you do it: call customer service, a lot! Sprint doesn’t want to have to deal with the frequent customer service callers, so to solve the problem, they’re just getting rid of them.
On a letter dated June 29th, Sprint informed a handful of their customers that their service agreement would be terminated on July 30, 2007. They say:
Our records indicate that over the past year, we have received frequent calls from you regarding your billing or other general account information. While we have worked to resolve your issues and questions to the best of our ability, the number of inquiries you have made to us during this time has led us to determine that we are unable to meet your current wireless needs.
Luckily, those who received these letters will not be required to pay an early termination fee, and credit was applied to their accounts so that their current balance is zero. They’ll also be able to port their phone number over to a new provider is they do so before the July 30th deadline.
I’m wondering how these customers are feeling right now. If they were having as many problems with Sprint as it sounds, they may be relieved that they no longer have to deal with them anymore! And if they were wanting to get out of their contract anyways, this is like a “get out of jail free” card.