So, what’s the junk on your computer worth? You know, all of the “craplets” that are loaded on it before it gets delivered to your house if you purchased from an OEM? In other words, when companies like Dell install a bunch of useless ISP sign-ups or other programs, how much is all of that junk worth?

Notoriously, Dell has been placing crapware on computers.  Why do they do it? Well, it’s an issues of money.  They are paid by companies to have  software already installed on computers when they ship. If you’ve bought a computer from Dell or other such companies, you know what I’m talking about. And to make it worse, they don’t provide you with the operating system CD without having to pay for it.  Sure, you can restore the system, but it will be restored with all of the unwanted programs installed. I do wonder, how many times do you think AOL has been installed and uninstalled over time?

According to Ars Technica, one of their reps was at CES this week and sat down with Michael Dell to talk about this problem.  Dell asked the people participating in the conversation how much they were willing to pay to get a computer without all of the junk. Someone in the group said they’d pay $60 to get a clean computer, and Dell’s response? Sold!

If you’re wanting to buy from an OEM, either you’ll have to live with all of the crapware, or pay up! Another way to get around this dilemma is to just get the OS disk and do the clean-up job yourself.  Last December, Ryan actually posted an article, Get your Dell OS CD’s for Free, and explains how he went about getting the OS disk for a Dell Desktop that he’d purchased for free, and over-nighted to him. Yet another alternative is a program that will do it for you called PC Decrapifier. Give it a try. All of that junk is worth something, and you’ll end up paying for it one way or another.

There Are 10 Comments

  1. I hate Dell all most as much as I hate the “craplets” they install be default. Poor customer service, poor selection, and poor value round out my top three reason for disliking Dell.

  2. Honestly, call me old fashion but what to the poster above. What do you want from dell? What problem did you face? It’s a computer. If dell sends you a working machine, then you should be happy. If Dell sent you a bad machine, return it and wash your hands.

    Poor customer service – What questions did you need answered that led to this? This isn’t a hotline its a business. Ask them a business question and I’m sure they can help you.
    Poor selection – There are countless other stores online. Is this really a reason to HATE a company?
    Poor value – According to what standards?

    Not being a fanboy or bashing the first poster but just trying to make conversation on why a person would HATE a company. Maybe its the “H” word that makes me ponder.

    At the end of the day its a computer and Dell is a company that sells computer. Pretty simple transaction if you know your budget and what you want. And if you don’t…..Who’s fault is that?

    With that said, I prefer Dell. No sales man upselling me. No games. No sneaky stuff. Just let me make my machine and send it plus great tracking. I’ve ordered my dell 12 inch 1.5 years ago and not once have I called Dell ever. Actually once to replace a key on the keyboard and they came within 4 days. Other than that enjoy the computer and move on with my life. :) Maybe I’m just Mr. Content. Regarding the junk on it. 20 mins to uninstall and I kept it moving.

  3. I have had previous experiences with Dell customer service that were terrible. I could go into it, but I won’t. It was simply disappointing.

    However, the most recent experience I had was awesome. We purchased from their line of XPS machines– and whether it was because of that or not, I really don’t know. One of their benefits with the XPS line was specialized phone care. A week or two after they were delivered, they called us to make sure that everything was working alright and to see if we had any questions. I can’t complain.

    Hopefully my next experience will be more along the same lines of that instead of my first experience that was terrible. Customer Service can really make a big difference.

  4. There is a reason $60 was the figure mentioned in the meeting with Michael Dell. It’s explained in my blog. And, do you really think Michael Dell is happy he asked that question now that it had been pasted with a negative connotation attached across the blogosphere?

  5. I don’t like ANY crapware from Dell, HP, Asus and other manufacturers. I am an experienced Windows user, but when I see all those TONS of useless “system” utils, I just don’t know what to do with them. If I uninstall it all, wouldn’t that damage the operating system? Best of all, is to reinstall clean OS, once PC is unpacked and placed on the table. (Thanks Gods, I always have some original, genuine, Windows XP install discs)…

  6. Uninstalling the programs generally shouldn’t effect the system’s stability, but I think the computer would still run slower than having started with a clean slate.

  7. Ryan wrote:
    Uninstalling the programs generally shouldn’t effect the system’s stability

    Of course, theoretically, shouldn’t. But I’m always afraid, what if something will go wrong? (For example “Vista Transformation Pack” theoretically SHOULD uninstall clearly, but on practice it doesn’t. System files aren’t toys.)

  8. System files aren’t toys? I always played with them when I was a kid. :roll:

  9. Me too. :D When I was a kid, I had Windows 95 with some system files from Windows NT 4.0. It was damn buggy! :)
    But I’m sure, you wouldn’t play with your production system (for example PC on your job).

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