One of the big complaints many people have always had with cell-phone providers over the years is that they like to charge on both ends, meaning they charge you for outgoing and incoming calls. Now we know not all providers do this because some do offer free incoming calls, but a majority of the providers out there, at least the ones we know of, still do this. The practice of charging on both ends also transfered to SMS messages once that became an option which leaves people forced to pay for incoming SMS messages that they have absolutely no control over. For someone who doesn’t have an SMS plan and gets charged for each message received, this can get pretty frustrating. Is it fair for cell phone companies to be able to charge consumers for something that they have no control over?
People in Mississippi don’t think its fair and they’re doing something about it. In a class-action lawsuit naming AT&T, Sprint, Verizon, Alltel, US Cellular, Cellular South, and Virgin Mobile, they say that carriers are unfairly charging customers for received text messages when they don’t provide the option to turn text messaging off. As part of the lawsuit, they say that people should be ‘entitled to relief from the unauthorized charges, wrongful collection, and unjust enrichment.”
So do these people have a chance at winning this lawsuit? We think they just might. Carriers should either offer the option to turn off text messages (without disabling other data features) or charge customers only for the messages they send out. With incoming phone calls, at least the subscriber has the choice of whether or not to answer the phone call. With text messaging, there is no option…